Terms and returns

Last updated: October 2026

These terms cover orders from the Rabbit Hole shop at rabbitholemusic.uk. The shop is run by Rabbit Hole Records Ltd, trading as Rabbit Hole Music. We are registered in England and Wales, company number 15510704. Registered office: Elsley Court, 20 to 22 Great Titchfield Street, London, W1W 8BE, United Kingdom. Email: info@rabbitholemusic.uk.

Orders

To order, add items to your basket and go to checkout. You can check your order and correct any mistakes before you pay. Orders are taken in English only. We accept debit and credit cards, Apple Pay, Google Pay and Klarna, through Squarespace Payments.

When you place an order, we email you to confirm it. Our contract with you starts when we send that email. Keep it as your record of the order. We keep a record too, and you can email us for a copy. Prices are in pounds. Delivery costs are shown at checkout before you pay.

Delivery

We deliver to the United Kingdom and the United States. We will deliver your order without undue delay, and no later than 30 days after we confirm it, unless we agree a different time with you. If something goes wrong with your delivery, email us.

Changing your mind

You can cancel your order for any reason. You can do this any time from placing your order until 14 days after the day you receive it. If your order comes in more than one delivery, the 14 days run from the day you receive the last one.

To cancel, email info@rabbitholemusic.uk before the 14 days are up. You can use the cancellation form below, but you do not have to. Any clear message saying you want to cancel is fine.

If we have already sent your order, send it back within 14 days of telling us you are cancelling. We will reply with the address to send it to. You pay the cost of sending it back.

We refund the price and the standard delivery cost. If we have not sent your order yet, we refund you within 14 days of you telling us. If we have sent it, we refund you within 14 days of getting it back, or of you showing us you have sent it, whichever is sooner. We refund using the same payment method you used, unless you agree otherwise. We do not charge a fee for this.

You can handle the item as you would in a shop. If it has been used beyond that, we may take the loss in value off your refund.

Cancellation form

Only fill in and send this form if you want to cancel your order. You can also just email us.

To: Rabbit Hole Records Ltd, Elsley Court, 20 to 22 Great Titchfield Street, London, W1W 8BE, United Kingdom. Email: info@rabbitholemusic.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

Faulty or wrong items

We have a legal duty to give you goods that are as described, of satisfactory quality and fit for purpose. If an item is faulty or not what you ordered, email us. A photo helps us sort it out quickly.

Within 30 days of delivery you can reject it for a full refund. After that, you can ask us to repair or replace it. If that is not possible, takes too long, or does not fix the problem, you can ask for some of your money back or a full refund. If this happens more than six months after delivery, a refund may be reduced to allow for the use you have had.

We pay the cost of getting the item back. This does not affect your legal rights.

The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Privacy

How we use your information is explained in our privacy policy.